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Espace evasion

ESPACE EVASION specific conditions

Inscription

The inscription to one of our trip implies the acceptance of travel agencies general conditions (bill of law: July 13th 1992) as well as of our specific conditions. It takes effect once you have filled and signed the inscription form and paid an advance (30% minimum of the total price of the journey). Balance must be paid at least 30 days before the trip departure. When the inscription is made less than 30 days before the trip departure, the totality of the price must be paid immediately. If we do not receive your balance within the stated time limit, the inscription can be cancelled (advance non refundable).

Insurance

In accordance with the French regulation, ESPACE EVASION subscribes a professional insurance for civil responsibility. However, you still need to have one as well. A comprehensive insurance ( cancellation - assistance - repatriation - interruption ) is available at a price of 3.9% of the total amount. It guarantees refund in case of justified cancellation (illness, injury, death…), except a franchise, repatriation with assistance, search's costs and medical coverage abroad, trip interruption, this contract is subscribed with Europ Assistance... The general conditions can be downloaded from our website or are available on demand. From 30 days before the departure, the amount of the insurance is due and can be the object of no refund.

Cancellation

At the time we receive written notice that you must cancel your trip (unless you find someone to stand in for you), the following fees will apply (all dates are from departure date):

  • More than 30 days: 10% of the total price of the journey with a minimum of 30 €. The insurance comes into effect only from 30 days before the departure and if your journey is settled. This implies that the sum held in case of cancellation in more than 30 days by the departure is not covered by the insurance.
  • 30 to 21 days: 25% of the total price of the journey.
  • 20 to 8 days:50% of the total price of the journey.
  • 7 to 2 days:75% of the total price of the journey.
  • Less than 2 days:100% of the total price of the journey.

For the trips with aerial, has more than 21 days before the departure, it will be charged cancellation costs equal to 100 % of the price of the ticket with airport taxes irrespective of the date of cancellation. In case of modification of the ticket and the journey, the conditions applied will be those imposed by the airline. No refund will be given to a participant interrupting a trip or not conforming to appointment dates, places or times. ESPACE EVASION reserves the right to cancel any trip due to inadequate sign-up (6 minimum) or other cause that makes the trip unfeasible for us to operate. In case of inadequate sign-up we will inform you at least 15 days prior to departure. In this case, we propose you another journey or a full refund is given.

Booking fees

Last minute inscriptions demanding a longer processing time:

  • A 10€ (20€ for self-guided tours)booking fee will apply for any trips confirmed within 21 and 8 days prior departure.
  • A 20€ (30€ for self-guided tours)booking fee will apply for any trips confirmed less than 8 days prior departure.
  • Once booked, each change less than 21 days before the departure date is subject to a 50€ change fee.

Responsibility

Each participant must observe police and health regulations at every moment of the journey. He will have to pay for eventual additional expenses if: he does not respect these regulations, cannot present passport/ID in order, he is late… According to the particular kind of journey we propose, we are not responsible for dates, times or itinerary modifications, particularly if the cause of these modifications is an unexpected event or difficult circumstances implying the safety of the participants. As a consequence, we cannot be charged with any compensation. Every participant must conform to guide advices and instructions. We are not responsible for any incident, accident or injury that results of a careless personal initiative. ESPACE EVASION does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, ESPACE EVASION is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. We are not liable for modifications in the dates of your journey resulting from airline transport perturbation for instance and we will ask you to participate to eventual additional fees. If we were in the impossibility to fulfill a part of our commitments, we would do our best to find equivalent services to propose you. In some special circumstances, we might have to change means of transportation/accommodations/itinerary or even to cancel the journey, without any compensation. The client cannot refuse them without decent motive.

Dispute

Any complaint relative to the journey must be addressed to ESPACE EVASION by registered mail with acknowledgment of receipt within one month after the return date.

ESPACE EVASION
SARL au capital de 8000 €
Agence de voyage : IM .074.10.0036
Siège social : 50, rue de la Chapelle - le Grand Chable - F-74160 BEAUMONT

Garant : GROUPAMA ASSURANCE CREDIT
5 RUE DU CENTRE - 93199 NOISY LE GRAND CEDEX
RCP n°113903842 MMA - sarl SAGA
BP 27 – 69921 OULLINS Cedex

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